Privacy Policy
October 2025
1. INTRODUCTION
Pyramid Press Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, contact us, or use our printing services.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Pyramid Press Ltd is the data controller responsible for your personal data.
If you have any questions about this notice, please contact:
Pyramid Press Ltd, Quorn Road, Nottingham NG5 1DT. Email: info@pyramidpress.co.uk
2. THE DATA WE COLLECT
We may collect, use and store the following types of personal data:
• Identity Data: name, company name, and job title
• Contact Data: email address, telephone number, and postal address
• Enquiry Data: information you provide when requesting quotes or samples
• Transaction Data: details about orders and payment records (we do not store full card details)
• Technical Data: IP address, browser type, time zone, and device information (via cookies or analytics)
• Marketing Data: your preferences for receiving marketing from us
We do not collect or process special category data (such as health or ethnicity) through our website.
3. HOW WE COLLECT YOUR DATA
We collect data in the following ways:
• When you contact us directly via our website, email, or phone
• When you place an order or request a quotation
• Through automated technologies such as website cookies or analytics tools
• When you sign up to receive marketing or updates from us
4. HOW WE USE YOUR DATA
We use your personal data to:
• Respond to enquiries and provide quotes
• Process and deliver your printing orders
• Manage payments and invoices
• Communicate about ongoing projects or customer service matters
• Improve our website and services
• Send occasional marketing updates (only if you’ve opted in)
We will only use your data when legally allowed to do so, such as:
• To perform a contract with you
• To comply with a legal obligation
• For our legitimate business interests (e.g., service improvement)
• With your consent (for marketing communications)
We rely on legitimate interests to respond to business enquiries, contractual necessity to fulfil orders, legal obligations for accounting and tax records, and consent for marketing communications.
5. SHARING YOUR DATA
We may share your personal data with trusted third parties who help us deliver our services, including:
• IT and website support providers
• Payment processors and accounting systems
• Couriers or delivery services
All such third parties are required to process your data securely and only in accordance with our instructions. We will never sell or rent your data to third parties.
6. DATA SECURITY
We use appropriate technical and organisational measures to protect your personal data from loss, misuse, or unauthorised access. Access to your data is restricted to staff and service providers who need it to perform their duties.
7. DATA RETENTION
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including to satisfy legal or accounting requirements. Typically, client and transaction records are kept for six years in line with UK tax law.
8. YOUR RIGHTS
Under data protection law, you have the following rights:
• To request access to your personal data
• To request correction or deletion of your data
• To object to or restrict how we process your data
• To request data portability
• To withdraw consent (for marketing) at any time
• You can opt out of marketing communications at any time by using the unsubscribe link or contacting us directly.
If you wish to exercise any of these rights, please contact Pyramid Press.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
9. COOKIES AND ANALYTICS
Our website may use cookies and analytics tools (e.g., Google Analytics) to help us understand website performance and improve user experience. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent.
10. UPDATES TO THIS POLICY
We may update this Privacy Policy from time to time.